Privacy Policy
Effective date: October 30, 2026
Lumea Reports is run by Pacific Kai Ventures LLC, a Wyoming limited liability company, 30 North Gould Street, Suite R, Sheridan, WY 82801 ("we" or "us"). This policy explains what we collect when you use Lumea Reports, why, and what you can do about it.
1. Who this covers
Our customers are SEO and marketing agencies. You, the agency, upload information about your own clients to build their reports. For that client information, you decide what goes in and we process it for you. For your own account details, we decide how they are handled, as described here.
2. What we collect
- Account details: your name, email address, agency name, phone number, time zone, and sign-in records.
- Agency branding: your logo, colors, and report settings.
- Client report content: client names, business locations, files you upload (screenshots, PDFs, CSVs, ZIP exports), the numbers read from them, work items and links you add, and the reports built from them.
- Usage records: pages visited in the app, AI requests made for your reports and their cost, and error logs.
- Device and security details: IP address, browser type, and signals used to stop fake sign-ups and abuse.
- Billing details, once paid plans open: handled by our payment processor. We do not store full card numbers.
3. Information you should not upload
Do not upload patient or health records, government ID numbers, payment card numbers, or passwords. Lumea Reports is built for marketing numbers such as search clicks, listing views, and rankings. Crop or remove anything else before you upload a screenshot.
4. Who processes your information
We use these service providers to run Lumea Reports. Each one gets only what it needs to do its job.
| Provider | What it does |
|---|---|
| Clerk | Sign-in, account security, and bot protection |
| Supabase | Database and private file storage |
| Vercel | Hosting and PDF creation |
| Anthropic (Claude API) | Reads uploaded files and writes report text |
| Mailgun | Sends account and report emails, once those features open |
| Stripe | Payments, once paid plans open |
Under Anthropic's commercial terms, data sent through its API is not used to train its models.
5. Files you drop before signing up
Files you drop on our home page stay in your own browser until you create an account. They do not reach our servers before you sign up. Files you don't use are cleared from your browser after 2 hours.
6. How we use information
- To run the service: read your files, check numbers, build reports and PDFs, and show your branding.
- To keep accounts safe and stop abuse.
- To support you when you write to us.
- To send account and service emails.
- To improve the product, using usage records. We do not use your client report content to train AI models.
We do not sell your information or your clients' information. We do not use it for advertising.
7. Cookies and browser storage
We use cookies needed to keep you signed in and secure. We use browser storage to hold files you drop before sign-up and to remember settings such as a hidden checklist. We do not use advertising cookies.
8. How long we keep information
We keep your account and report content while your account is open. When you delete your account, we delete its content within 30 days, and backups age out within a further 30 days. We may keep billing records as long as tax law requires.
9. Security
Files are stored privately, and each agency can reach only its own data. Report PDFs are made on our servers with outside network access blocked. No system is perfect. If a breach affects your information, we will tell you as the law requires. Anyone who has a report's share link can open that report, so share links only with people you trust. You can turn a link off at any time.
10. Your choices and rights
You can view and edit your account and report content in the app, export your PDFs, and delete clients or your whole account. Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information. Email support@lumeadirect.com to make a request. We will answer within 30 days.
11. Your clients' requests
If one of your clients asks about information in a report, contact them directly, since you control that content. We will help you meet the request.
12. Children
Lumea Reports is for businesses. We do not knowingly collect information from anyone under 18.
13. Changes
We will post changes here and update the effective date. For major changes, we will email account owners first.